We tell the truth, take responsibility for our mistakes, and we honor our commitment even when it’s difficult, expensive, or inconvenient.
We know and contribute toward the company vision. We “pull our own weight” while also looking for ways to help our team members.
We have zero tolerance for gossip. We do not work with a complaining, negative attitude, but instead strive for a contagious enthusiasm with our team members and our customers.
We believe that building good relationships with our customers, vendors and team members is pivotal to our customer experience. We engage with customers and know them by name.
We greet every customer with a smile within 3 seconds or 3 rings. We speak with a welcoming tone, always with humility, in a way that shows honor and respect.
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We understand the significance of a good impression, and tend to our cleaning tasks relentlessly. We pick up trash when we see it, maintain a professional personal appearance, and always work in proper uniform.
We do not simply take orders but ask questions to discover needs. We recommend solutions and educate our customers about our other products and services to create a loyal customer base.
We never cut corners or give customers our second best. We understand our quality will dictate whether customers return or choose other options.
We are continuously learning and training. We embrace giving and receiving constant feedback, knowing it is the key to unlock growth. We have a teachable mindset, and constantly look for ways to improve our customer experience.
Our actions and words matter to other people. We look for meaningful ways to impact our customers, team members, and community.
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