The UPS Store will have a weekly schedule. As an employer, we understand the many family and community commitments our associates may have. Our desire is to work with you to develop a schedule that is beneficial to you and the most helpful to our customers.

Schedules

Schedules will be prepared monthly. It is YOUR responsibility to check the schedule on a weekly basis. In the event that a schedule is changed last minute, a manager will verify that the change will work with you and once you have confirmed that, will officially change the schedule via **When I Work.** The schedule can be accessed anywhere you have an internet connection via **When I Work.**

Time Off - Approval Process

Approved time off must be communicated at least 4 weeks before the absence. There are 3 steps to requesting time off:

1. Submit requests via When I Work
2. Communicate your desired time off with your Manager
3. Send an email to [email protected] requesting the dates off and why.

If approved by the store manager, you will see the approved days off on your schedule via When I Work.

If you need time off within 2 weeks from the day you wish to take off, you must find a replacement for your shift.

• You can switch shifts with someone
• You can ask someone to cover your shift. Both parties (you and the person covering for you) MUST send the manager an email or slack confirming the times and dates of the switch.
• Once the manager approves the switch, it will be changed on the calendar.
• Switches MUST be approved by managers

Calling Out

If you are unable to come in to work for any reason:

• Notify your manager or general manager at least eight (8) hours before your scheduled start time. If you know that you will be out the following day, please notify your manager as soon as possible so scheduling arrangements can be made.
• If you are calling out, less than 8 hours before your scheduled start time, we reserve the right to consider this a write up as a "failure to properly notify management before the scheduled shift time."
• Prior to notifying the manager, please call other employees to see if they can cover your absence.
• Notifying the manager that you cannot make your shift AFTER your shift has started is unacceptable!
• We reserve the right to require a physician’s release when an associate returns to work following an illness.
• Excessive call-outs can be grounds for termination.

Up Next - Harassment

Excessive Absences/Tardiness

Always be on time for your scheduled shift. "On Time" means before your shift starts. When you shift is set to start, you should be ready to work — at the counter, at the pack table, or asking your manager where they'd like you to start your day off! Punctuality and regular attendance are essential to the operation of our business. Failure to be in the center, dressed properly and ready for work at your scheduled time may result in disciplinary action up to and including dismissal.

Uniform Requirements

Absence Without Notice

It is imperative that The UPS Store be properly staffed at all times. Failure to report in and notify employer regarding an absence will be viewed as a voluntary resignation (no-call, no-show).

Disciplinary Action/Write Up Policy

1st offense - Verbal Documented warning

2nd offense - First Write Up

3rd offense - Second Write Up

4th offense - Third/Final Write Up

5th offense - Termination

TUPSS Management is required to document all warnings and write ups.